Terms and Conditions

Contact the Admin Team (Mon–Fri, 9am-4pm)

Terms and Conditions of Omnes Healing

Package and Postage:

When you have chosen your goods, postage and packing charges are applied. For the UK delivery is normally up to 7 working days (usually because of Post Office Delivery!).

All goods shall remain the property of Omnes Healing Limited until they have been paid for in full.

Returns and Cancellations

We think it is important that everyone understands the legal rights to purchasing.
We adhere to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and want to ensure that you get the best service from us for your purchases. On receipt of your goods, you are free to handle them but please do not use them if you wish to cancel your contract. The type of handling that you would use in a shop to look at the products and decide whether to buy them is fine.

Under the above mentioned regulations, you have a legal right to cancel your contract with us within 14 days of your receipt of your products.

If you want to cancel your contract please get in touch within the 14 days either by email to admin@omneshealing.com or by phone to us on 07930 113038 (Monday – Wednesday, 9am to 4pm) or 07930 115238 (Thursday – Friday, 9am to 4pm) and we will send you a cancellation form.

If you do cancel your contract with us, as above, we will refund the payment we have received from you for the products. You will be responsible for sending the products back to us including the cost of sending the products back. Please make sure you return the goods to us in their original and unused condition with all its packaging. We may deduct from your refund the loss in value of the product/s as a result of unnecessary handling by you, any diminishment in their value, or a cancellation due to an error on the purchaser’s part, (without limitation). Please be advised that all returns must include a customer returns form completed by yourself for quicker processing of the returned goods.

We will refund you within 14 days after we receive the products back from you. We will refund using the same method you used to pay or you are welcome to a credit voucher if you prefer.

If you wish to cancel a booking to attend a course you may do this up to 7 days prior to the date of the course with a full refund, except for a £30 administrative fee. If you cancel within 7 days of the commencement of the course, we are not able to offer a refund.


Additional discounts or promotions may be available, these will be applied automatically in the shopping basket.

Gift Vouchers/Credit Notes:

Gift vouchers and credit notes are valid for 1 year from point of issue. If not used then these will become invalid and cease to work. If out of date they may have no value. At no stage can Gift Vouchers or Credit notes be exchanged for cash.


Making a purchase could not be easier. Just go to our website shop page, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

Credit Card Payments:

We accept Paypal, Visa, Mastercard, American Express, Switch, Solo and Delta payments over the Internet.


All UK prices quoted are in sterling (UK pounds).

Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering.

Customs Requirements:

We are delighted to ship our products worldwide. For certain countries we are required to provide a customs declaration on the contents of the package and the value of the goods when dispatching a delivery. Please be aware that as this is a legal document we are obliged to state the accurate details on the declaration.

Errors and Omissions Excepted:

Although every effort is made to ensure that all content, product information, offers and pricing are correct we reserve the right to refuse an order and refund the customer in event of any error.


Bank transactions are in GBP. When confirming your order, a transaction request is sent to your bank to release funds to us. If paying in a different currency, it is possible that your bank will operate on a different exchange rate to that used by ourselves (we used the LIBOR rate), which could result in minor fluctuations in the total amount that you are billed. This is not something that we can affect, though would like you to be aware of in advance of ordering with us.

Special Offers and Free Gifts:

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. The free gift offer may not appear on your order, but the item will be sent if the requirement of the order is met.

Delivery Schedule:

We endeavour to dispatch same day or next day for in stock items. We will normally dispatch your order within 7 business days.

Delivery Times:

Delivery time normally takes between 1-3 days depending upon location within the British Isles, but may on occasion take up to 14 days. Overseas orders may vary in time to arrive due to international postal systems.

Back Orders:

If your item is not in stock, we will back order for you. You will be contacted with the option to cancel or choose an alternative item for your order if you would rather not wait.

Credit Card Security:

Omnes Healing Limited has PCI Compliance certification, so we comply with the Payment Card Industry (PCI) Data Security Standards.

This site uses top SSL security, which your browser automatically detects and encrypts any information sent by you. If you have any queries on the security of this site please phone 07930 115219.

Reaching Us:

Omnes Healing is a trading division of Omnes Healing Limited. (Registered Number: 9763996)

If you need to reach us, please email us on admin@omneshealing.com, alternatively, you can call on 07930 113038 (Monday – Wednesday, 9am to 4pm) or 07930 115238 (Thursday – Friday, 9am to 4pm) or write to us at Omnes Healing, Orgreave Farm, Orgreave, Burton-on-Trent, Staffordshire, DE13 7DG

Privacy Policy:

Omnes Healing will NOT disclose the information we collect to outside parties. We do not sell, trade or rent your personal information to others. We use the information we collect on the site to make shopping at our store possible and to enhance the experience of all members.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses.

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